privacy policy
This is the privacy policy for the freude website. The data controller is freude bakes (referred to in this policy as “we”, “us” or “our”).
This privacy policy explains:-
1) what personal information we collect
2) how and why this information is collected
3) third party organisations
4) your rights when it comes to your personal information
5) why we use cookies
6) how we keep your information secure & confidential
7) how long your information is kept for
1) personal information we collect
1.1 When you visit our website, we may collect information on your browsing behaviour and devices you have used to access our website (including your partial IP address, browser type & mobile device identifiers) – This is elaborated on in our “third party organisations” section.
1.2 When we take orders over the telephone or online, we need to take your name, contact telephone number, address and any dietary information / special requests.
2) how and why this information is collected
2.1 information obtained when placing orders
We take your name and contact number so we have a point of contact to update you on your order. Special dietary requirements are obtained to ensure that you are not allergic to any ingredients we use. An address is needed in case you opt for a delivery service.
2.2 internal reporting, insights and analysis
– We automatically track information based on your behavioural patterns when using our website. This is obtained via a Javascript tag within our website pages and tells us how you use our website, your browser information, location, operating system etc. This information is not tied to personally identifiable information. The data handler for this information is Squarespace and we use their analytics tool to analyse this information. More information is provided in the “third party organisations” section.
3) third party organisations
The personal information that we collect about you is confidential and information is only disclosed to a third party in the following circumstances:
3.1 Squarespace
We currently use Squarespace. Squarespace provides us with statistical data, which we use internally for insights, reporting & analysis. The information is obtained via a Javascript tag within our website pages and tells us how you use our website, your browser information, location, operating system etc. This information is not tied to personally identifiable information. The Squarespace privacy policy can be found here: https://www.squarespace.com/privacy/
3.2 social media
The links on our website to social media outlets (Facebook, Twitter & Instagram) may forward tracking information on. This falls under the privacy policies of Facebook/Twitter/Instagram, which are viewable here:
Facebook: https://www.facebook.com/policy.php
Twitter: https://twitter.com/en/privacy#update
Instagram: https://help.instagram.com/519522125107875?helpref=page_content
4) your rights when it comes to your personal information
You have the right to request a copy of any personal information we hold on you. Please do so in writing. Under the General Data Protection Regulation (GDPR), you now have the right to the following:
4.1 right to correct
You can have your information rectified if it is inaccurate or incomplete
4.2 right to erase
Certain personal information can be removed from our systems.
4.3 right to restrict our use of your information
You have the right to block us from using your personal information, or limit the way in which we can use it.
4.4 right to data portability
You can request that we move, copy or transfer your personal information.
4.5 right to object
You can object our use of your personal information including where we use it for our interests. We will stop processing your personal information for our analytical purposes.
5) our use of cookies
We use cookies and tracking information to help us improve the performance of our website and analyse the data.
The information is collected by Squarespace and no personally identifiable information (such as your name, email address or IP address) is collected – it is all anonymous.
Some third-party technology we use, e.g. social sharing, also uses cookies to improve your experience on their websites.
6) how we keep your information confidential and secure
Any information sent within the enquiry form on our website is received to our email inbox (Microsoft Live account). Access to this account is strictly for freude employees only. Employees have been given training in how to keep this information confidential.
Information received from our order forms is stored away securely.
We make every effort to ensure that this website is free from viruses or defects. However, we can’t guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
7) how long your information is kept for
We will keep your information internally until we deem it safe to remove – please note that we need to retain some information for tax, legal or regulatory purposes.
Last updated Jan 2019